Frequently Asked Questions

The Burner Guys Inc. has the answers to all your heating and cooling questions. Here we have listed some of the more common questions we’ve encountered. If you don’t find your question addressed here, please contact us for more information.


The temperature in my house remains steady, but the fan runs continuously. What’s wrong?

Check the setting on the fan and make sure it’s on “Auto” rather than “On”. This should cause the fan to run only when it’s needed.


My heat pump is set on “Heating,” but the air from the registers feel cool. Why is that?

Unlike a conventional furnace, the air temperature when it leaves the register on a heat pump is approximately 90 – 95 degrees, depending on the outdoor temperature. While this temperature is sufficient to heat your house, it is below body temperature and can feel cool on the skin.


How long does a furnace or air conditioner last?

The most important factors in how long a furnace or air conditioner lasts are proper installation and regular maintenance, both of which can cause a major drop in efficiency. With professional installation, normal use, and proper maintenance, a furnace or air conditioner should last 10 to 20 years.


How often should I have my air ducts cleaned?

Performing regularly scheduled maintenance checks on your ductwork will often prevent problems before they begin, as well as extend the life of your heating or cooling system and increase its efficiency. As a general rule, cleaning and inspecting ductwork every three years is sufficient.


How often should I change my furnace filter?

While every home is unique and will have different needs, most experts agree that a furnace filter should be inspected or changed once a month during the heating season.


How can I tell if my furnace is leaking carbon monoxide?

If you even suspect that carbon monoxide is entering your home, you should immediately buy carbon monoxide detectors and install one on each level of your home. Carbon monoxide is an insidious and dangerous gas and you should not take chances with it.


Learn More about Energy Efficient Systems

Find out more about energy-efficient heating products by following the links to these sources of information.

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